FAQ

When is the northern lights season?

We start on the 1st of September and the last trip is of the season is 31st of March.

Which language do your guides speak?

We always speak English on our tours to make sure as many as possible can understand our guides and have the best experience.

How should I dress for the winter climate and Aurora activities?

See the video on this page!

When is the last chance to book a tour?

2 hours before departure.

When is the pick-up time?

Pickup time for the northern lights tours in Septemeber and March is 7 PM and from November to the end of February it is 6PM.

For the fjord tours it is 10.00 AM.

Make sure to be at the pickup point 10 minutes before departure.

Where is the pick-up location?

The pick-up location is at the bus terminal next to Kirkegata 2, Tromsø.

How long do the tours last?

The Northern lights tour last 5-8 hours and the fjord tour last 4-5 hours.

What is included in the tours?

Hot drinks, a warm traditional, norwegian meal, tripod, termal suits, transport, guide and driver, photos from the tour.

Where do you look for the northern lights?

We always check the weather to find the place where it is most likely to see the northern lights.

Do you always find the northern light?

There is no guarantee, but almost every time. 

How cold does it get in Tromsø during the winter?

The temperatures in the winter time is 0 to -15 degrees celcius. 

Do you provide warm clothes on your tour?

We provide thermal suits if you need one, but it is necessary that you bring warm clothes.

Do you take photographs on your tours?

Yes we do. 

When and where do you publish the photos?

We publish the photos on our Facebook page. We will do it as soon as possible.

If I don’t see the northern lights, can I come back the next evening for free?

No, unfortunately not. We can not control when the northern lights show.

What happens if you cancel a tour?

We only cancel if really bad weather makes the tour unsafe. If this happens we will either give you a full refund or give you a tour the next day. 

What happens if I cancel my booking?

If you cancel a tour 7 days before pickup time we will give you a full refund. If you cancel 48 hours before pickup we give you half refund.

How do I contact you?

The easiest way to contact us is on whatsapp: Northernlightssafari

You can also contact us on our email: post@northernlightssafari.com

How to dress for Tromsø
Pick-up location